Refund policy

Thank you for shopping at Pillowy! We are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your purchase, we offer a refund and/or exchange within the first 15 days of your purchase.

Conditions for Refunds and Exchanges:

• Time Frame: You may request a refund or exchange within 15 days from the date of purchase. Unfortunately, if more than 15 days have passed since your purchase, we cannot offer you a refund or exchange.
• Item Condition: To be eligible for a refund or exchange, your item must be unused, in the original packaging, and in the same condition as when you received it.
• Refund Method: Refunds will be processed using the same form of payment used for the purchase.

Return Shipping:

• Shipping Costs: The buyer is responsible for covering the return shipping costs. The item must be shipped back to the address provided at the time of your return request.

Contact Us:

If you have any questions or concerns regarding your return or exchange, please contact us via email at support@pillowy.ca or by phone. We are here to assist you and ensure your satisfaction.